ACT! Support Cover
Barrettec's package of support services are designed to ensure you always have someone to turn to for help and advice when you need it.
Membership offers many benefits and resources including:
- Dedicated telephone support
- e-Mail support
- Direct connection to your PC
- e-Newsletters
This will entitle you to access technical and operational support from our dedicated team during normal office hours.
Our packages include the following benefits:
- Telephone Help Line: Providing access to our support staff. You can contact us between 9.00am and 6.00pm, Monday to Friday.*
- E-mail Support: You can e-mail us with a query at any time and we will aim to respond
within 12 hours. We will also provide a live ‘chat’ link that enables you to engage in textbased
communication with us in a messenger style format in ‘real time’.
- Advice: You are invited to seek our advice regarding the use of your ACT! system
including the potential benefits of applying updates and upgrades. You can call us at any
time to consult our technicians regarding advice on system features or add-ons that might
help you address specific needs.
- On site support: We are able to offer on-site support at a per day or per hour rate
plus travelling costs.
- On line support: Using the power of the internet and state-of-the-art web tools, our
technicians are able to ‘dial in’ to your server or workstation and see the problem that you
are encountering at first hand. We can either watch your screen remotely or even take
control of your system to help rectify errors. Providing
you have a broadband internet connection, this technology enables us to provide rapid
fixes to many of the more complex problems that are not fixable via a simple phone
conversation.
- Business Advice: With the benefit of many years of sales and marketing experience, we
are ACT! users too. This means that we understand how businesses work and why it is
important to you to get the best from your ACT! system.
- We can offer practical advice on database, sales automation and marketing systems
to help your business grow, and support you in making management and business
decisions.
*At peak periods and busy times when calls cannot be answered immediately, a voicemail service will record details of the support request. We will endeavour to respond to all recorded messages within our core business hours.
Barrettec recommend and use CrossLoop for fast easy remote connections, download a free copy below.
